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March 22, 2017
Using your EBT card

The first time you're found eligible for food assistance, TAFI, or AABD, you will receive a Quest EBT card. If you apply in one of our offices, you will receive your card immediately upon approval; if you apply by mail (or fax), you will receive your card by mail.

Image of the Idaho Quest EBT card. Using your Quest EBT card
  • Keep your card with you in your purse or wallet so that you'll have it when you visit a store that accepts Quest cards.
  • Your Quest EBT account will be "re-loaded" on the first of each month, for as long as you receive benefits.
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Need a replacement card?
Lost or damaged your card?  Call the Quest card customer service line at 1-888-432-4328 to request a new card.  Local offices will not issue a replacement card.


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Additional information

  • Your EBT card is permanent.  Don't throw it away, keep it!
  • If you lose benefits and then get benefits again, you'll use the same card.
  • Check the balance of your Quest EBT account by calling 1-888-432-4328 or going online at
  • Any unused balance from previous months will accrue and be added to the next monthly allotment.
  • If your card is not used for 365 consecutive days, a portion of your benefit will be removed from your account.
  • For additional information, review A Guide for Using Your Idaho Quest Card.