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How Child Support Services Helps Families

Child Support Services can help to help make sure children receive financial and medical support from both parents in a variety of ways. To request child support services:

  1. Complete an application. You may print the application form or request one be mailed to you by calling Child Support Customer Service at (208) 334-2479. If you are outside the Boise area, call 1-800-356-9868.
  2. If child support is ordered, include a certified copy of the most recent child support order.
  3. Enclose a $25 check or money order made out to Child Support Services.  
  4. Choose how you would prefer to receive payments if you are the custodial parent:
    Attach a voided check or deposit slip to have payments deposited into your checking or savings account.
    If you do not provide a voided check or deposit slip, Child Support Services assumes you want to access payments using an Idaho Family Support Card. This card and a Personal Identification Number (PIN) will be sent to you in separate mailings within a week or two.
    For more information about direct deposit and the Idaho Family Support Card, check out Receiving Child Support Payments.
  5. Mail your application, with the $25 fee, to Idaho Child Support Receipting Services, P.O. Box 70008, Boise, Idaho, 83707-0108 

Child Support Services will send you a letter to let you know when your case is opened and whether any additional information is needed. 

How Child Support Services Can Help Your Family

Locate the Other Parent
If you have lost contact with the other parent, Child Support Services may be able to help.  To ensure that children are supported by both parents, Child Support Services can access resources that may provide information about where the other parent lives or works. If the other parent agrees, we can share information with you.

Establish a Legal Bond Between Your Child and His or Her
If you were not married to the other parent when your child was born, a legal bond may not yet exist between your child and his or her father. This legal bond, called paternity, is necessary to establish a child support obligation and benefits children in many other ways. Child Support Services can help establish legal fatherhood. If you are not sure who is the father, genetic testing is available.

Establish Child Support Obligations
If you do not have a child support order, we can help you with the legal process to get one.  Child support obligations are based on Idaho Supreme Court Guidelines. These guidelines take into account each parent’s income and how many children they support. There are some fees for legal services, but these services are generally provided for less than hiring a private attorney.

Make Sure Child Support is Paid
Once a child support order exists, Child Support Services can help make sure it is followed. Child Support Services has access to information about parents’ income and assets and may take actions such as withholding income, intercepting tax refunds, suspending licenses, or reporting debts to credit agencies.   

Child Support Services works with parents who want to pay child support but are having financial difficulties by helping them improve job skills and earning power.

Make Sure Medical Support is Provided
Providing medical insurance coverage is another part of raising children. Child Support Services can enroll children on a parent’s medical insurance policy if the parent was ordered to provide medical coverage.

Get a Child Support Order Changed
Sometimes, a family’s situation changes so much that an existing child support order needs to be changed. Anytime after your child support order is three years old, you can ask Child Support Services to review it and determine whether it should be modified to better reflect your family’s current situation. If so, Child Support Services can help you through the process.

Fees for Services

There is a $25 fee to process an application and open a case. Additional fees are charged if legal action is needed or if fees are charged to Idaho Child Support Services. To help make payment easier, these fees (except the application fee) are usually subtracted from child support payments before child support payments are sent to parents. A list of fees is included in the application packet.

Customer Service is Always Available

We understand that child support is important to your family. Contact Customer Service to ask questions or provide any new information. The automated voice response system is available 24 hours a day and can:

  • Provide general information about Child Support Services;
  • Provide some specific information about your case, such as if you have received a payment; and
  • Allow you to leave a message for your case manager.

You can speak with a Customer Service Representative during business hours.

You can reach Child Support Customer Services by calling (208) 334-2479. If you are outside the Boise area, call 1-800-356-9868.