The Idaho Child Support Services Online Account is a new, secure, and convenient way for you to retrieve payment history and manage personal information. Now you can create an online account to view your payment history in a much more secure environment, and you can update personal information that helps us keep your case information current.
Here you will find FAQs about your Child Support Online Account. You can find information about using your account (creating an account, changing passwords, etc.) on the Using Your Child Support Online Account page.
Why do I need to create an on-line account before I can view the payment history?
The Idaho Child Support Services website requires you to create an online account so we can provide to you a secure website that will protect your personal information. With this added security you will still be able to view the Last Five (5) Payments and the 24 Month Payment History but without the worry that the other parent involved in the case can access any of your information.
The secured website will also allow you to provide a new address and/or e-mail address online. You will no longer need to call, write to Child Support Services, or make a personal visit to our office to provide updated information. With the ability to provide an e-mail address, our caseworkers can now communicate with you by e-mail.
Do I have to create an account before I can pay my child support on-line?
No. You do not have to create an account to make on-line child support payments.
Can I access my new on-line account from any computer?
Yes. Our secured website can be accessed from any computer. You only need to enter your User Name and Password each time you want to access your account.
What can I use for my username?
User names must be a minimum 8 characters and no more than 20 characters. They can include a combination of numbers, letters (upper case and lower case) but they cannot contain special characters such as &, underscores, or %.
What can I use for my password?
Passwords must be a minimum 8 characters and no more than 20 characters. They can include a combination of numbers, letters, (upper case and lower case), but they cannot contain special characters such as &, underscores, or %.
What does "Case Sensitive" mean?
"Case Sensitive" refers to upper case and lower case letters. So if you use capital letters in your user name or password, you must use capital letters each time you enter that user name or password or you will receive an error. Example: If your password is IdahoCSS and you type in the password idahocss, you will receive an error.
Why did I receive the error code "Authentication Error" when creating my user name?
The user name you entered is not a minimum 8 characters or is more than 20 characters.
Why did I receive the error code "Authentication Error" when creating my password?
The password you entered is not a minimum 8 characters or is more than 20 characters.
Why did I receive the message box "System cannot update profile record within 10 seconds of a previous update?"
After you add your mailing or residential address and within 10 seconds you try to update the same address again you will receive this message. This edit is intended to prevent overloading the website. When you receive this message the "OK" button displays. Click on the "OK" button to return to the My Profile screen. Once you have returned to this screen you can update your address.
Why was my account locked?
When you enter an incorrect user name and/or password more than three (3) times in one (1) day, your account will be locked. To have your account unlocked, you must contact Idaho Department of Health and Welfare at: CSwebhelp@dhw.idaho.gov
Why did I receive the Session Timed Out page?
For security reasons, your account cannot remain idle for more than three (3) minutes. When you receive this message, you will need to log back into the site.
What do the three A’s mean located under Font Size?
You can adjust the font size of the information on the page by clicking on one of the A’s. If you want a larger font you can click on the larger A. If you want a smaller font you can click on the smaller A. The middle A will reset the page font size back to its default setting.