The first time you're found eligible for food assistance, you will receive a Quest EBT card. If you apply in one of our offices, you will receive your card immediately upon approval; if you apply by mail (or fax), you will receive your card by mail.
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Using your Quest EBT card
- Keep your card with you in your purse or wallet so that you'll have it when you visit a store that accepts Quest cards.
- Your Quest EBT account will be "re-loaded" on the first of each month, as long as you are eligible.
- Swipe the card through card readers similar to a debit or credit card to purchase your food items.
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- Use your card to purchase foods such as breads, cereals, fruits and vegetables, meats, fish, poultry, and dairy products. Additionally, you may purchase seeds and plants that produce food to eat.
- You may not use your card to purchase certain prohibited items.
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Need a replacement card?
Lost or damaged your card? Call the Quest card customer service line at 1-888-432-4328 to request a new card. Local offices will not issue a replacement card.
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Additional information
- Your EBT card is permanent. Don't throw it away, keep it!
- If you lose benefits and then get benefits again, you'll use the same card.
- Check the balance of your Quest EBT account by calling 1-888-432-4328 or going online at www.idahoquestcard.com.
- Any unused balance from previous months will accrue and be added to the next monthly allotment.
- If your card is inactive, or not used for 365 consecutive days, any amount remaining in the account will be cancelled.
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