Promoting and protecting the health and safety of all Idahoans

Long Term Care (LTC)

The Bureau of Long Term Care (BLTC) works with multiple provider types that assist participants with maintaining independence in their home through authorized services.  Periodic Quality Assurance Reviews ensure that participants are receiving safe and high quality care and services.

These web pages offer information on overviews, processes, regulatory requirements, department training's, forms and links to valuable resources.  The information provided serves as means of communication and it is focused on the agency/facility.

BLTC has oversight of the following services and programs:

State Plan Personal Care Services (PCS):

  • Include personal Care Services (grooming, bathing, toileting, dressing, food and nutrition, and incidental housekeeping)

Aged and Disabled Waiver Services (A&D):

  • Include Adult Day Health, Adult Residential Care, Specialized Medical Equipment and Supplies, Non-Medical Transportation, Attendant Care, Chore Services, Companion Services, Consultation, Home Delivered Meals, Homemaker Services, Environmental Accessibility Adaptations, Personal Emergency Response System, Respite Care, Skilled Nursing, Supported Employment, Habilitation.

Click here to apply to become a Medicaid Provider

News and Improvements




We are happy to announce our new online Medicaid Complaints Submission website. This website is specific to Medicaid participants receiving in home services and Dual Eligible members or Idaho Medicaid Plus and the Medicare Medicaid Coordinated Plan. 

Click on the link above and you can report a complaint or critical incident. Please note that all complaints are confidential.


Contact Information

WE HEARD YOU! and as a result, have simplified the process for contacting IDHW staff.   We have moved to a centralized intake process, which means that you can contact ANY of the numbers below and our staff will be happy to help you.

For faster service call one of the numbers below.  It is important that you select Option 1

Region 2 –Lewiston
(208) 799-4430 or 1 (877) 799-4430

Region 3 – Caldwell
(208) 455-7150

Region 6 – Pocatello
(208) 239-6260

Region 7 – Idaho Falls
(208) 528-5750

You may also call any of the numbers listed below, select Option 1 

Region 1 – Coeur d’ Alene 
1(208) 769-1567 or 1(855) 769-1567

Region 4 – Boise
(208) 334-0940

Region 5 – Twin Falls
(208) 736-3024 or 1(800) 826-1206

Quality Assurance Specialists

Carly Jost - Regions 1 & 2
(208) 665-8999

Zachary Armstrong - Regions 3 & 4
(208) 455-7118

Paula Naegele - Regions 5, 6, & 7
(208) 239-6274

Chris Barrott, Quality Assurance Manager
(208) 732-1482



Purpose of Call 

Who to Ask For


Support Staff

Agency Change

Support staff

Staff Concerns

Nurse Manager

Level of Care Assessment

Nurse Reviewer that Conducted the Assessment

Provider Questions & Concerns

Quality Assurance Staff

Significant Change

Nurse Reviewer

Medicaid and Food Stamps Eligibility, Share of Cost Calculation Questions

You must call Self Reliance directly @ 1 (877) 456-1233

Healthy Connections

You must call Healthy Connections directly @ 1 (888) 528-5861

For all Other Concerns or Questions

Support Staff



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