The Department of Health and Welfare (DHW) is open 8 a.m. to 5 p.m. Monday through Friday. Offices are closed for all state and federal holidays.
Frequently called numbers
Find frequently called numbers to the right. For more numbers, select the + sign in the accordion menu below.
Frequently called numbers
Phone numbers and email addresses
Topic | Contact |
---|---|
Background checks and fingerprints (Background Check Unit) | 800-340-1246 or email bcu@dhw.idaho.gov |
Behavioral Health | 208-334-6997 |
Birth, death, marriage, divorce certificates | IVR@dhw.idaho.gov or ordering instructions |
Child Support | 800-356-9868 or email ChildSupport@dhw.idaho.gov |
Child Welfare (general information about foster care, adoption, independent living) | 208-334-5700 or email cfsinquiries@dhw.idaho.gov |
Communications/Media Relations | 208-334-0668 |
Day Care Licensing | ChildCare@dhw.idaho.gov |
Developmental Disabilities Program, Adult | 208-364-1825 or 866-702-5212 |
Developmental Disabilities Program, Children | 208-334-5512 |
EMS licensing and testing | IdahoEMS@dhw.idaho.gov |
File an appeal on an eligibility decision | View appeal information |
Food Stamps, Medicaid, ICCP, and TAFI Questions | 877-456-1233 or email MyBenefits@dhw.idaho.gov |
Infant Toddler Program | 208-334-5514 |
Licensing and Certification | 208-364-1959 |
Medicaid main line | 888-528-5861 |
Medicaid provider questions | 866-686-4272 |
Public Records Request | PRR@dhw.idaho.gov |
Public Health Districts | View office information |
Request a new EBT/SNAP Card | 888-432-4328 |
Request a new Medicaid Card | 866-686-4752 |
Idaho CareLine: 211 or 800-926-2588
Idaho Crisis & Suicide Hotline: 988
Report Child Abuse: 208-334-KIDS (5437) or 855-552-KIDS (5437) or call 2-1-1 and be transferred
Report Health Care Fraud: 208-334-5754
Report Welfare Fraud: 866-635-7515
Director: Alex J. Adams, 208-334-5500
Deputy Directors: Monty Prow, Juliet Charron, Michael Pearson, Miren Unsworth, 208-334-5500
Tribal Affairs Manager: Fred. S. Martin 208-912-4741
Division of Behavioral Health: Ross Edmunds, 208-334-6997
Division of Youth Safety & Permanency: Jean Fisher, 208-334-5700
Division of Information and Technology Services: Alvino Artalejo,
Acting Division Administrator, 208-334-0640
Division of Licensing and Certification: Laura Stute, 208-364-1959
Division of Management Services: Staci Phelan, 208-334-0632
Division of Medicaid: 208-334-5747
Division of Public Health: Elke Shaw-Tulloch, 208-334-6996
Division of Self Reliance (Welfare): John Bernasconi, 208-334-5815
Southwest Idaho Treatment Center: Jamie Newton, administrator, 208-442-2812
State Hospital North: Teresa Shackelford, administrator, 208-476-5411 x222
State Hospital South: Randy Rodriquez, administrator, 208-785-8402
Find contact information for each Health and Welfare office location.
Background Checks
For issues with the background check and fingerprint site, contact the Background Check Unit at bcu@dhw.idaho.gov or call 800-340-1246.
Benefits
For issues with idalink, contact idalinkcustomersupt@dhw.idaho.gov or call 877-456-1233.
For questions about Food stamps, Medicaid, TAFI, or ICCP, contact the benefits customer service at MyBenefits@dhw.idaho.gov or call 877-456-1233.
Domain validations
For domain (DNS) validations, contact itsecure@dhw.idaho.gov or call 208-334-5916.
General Questions
For general website or program questions, contact questions@dhw.idaho.gov.
Frequently requested pages
Locations
The department has offices located throughout the state. Find an office near you.
DHW office locations
Still can't find what you need?
Email us your questions to: Questions@dhw.idaho.gov
Contact the director's office regarding a personal issue or concern using the director's contact form.