Effective Substance Use Disorders Programs:
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Are based on consumer needs;
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Involve communities in program development and oversight;
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Have measurable outcomes;
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Provide easy access and facilitate smooth transitions from service to service and provider to provider;
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Provide for a full continuum of services;
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Are managed by leaders who create a culture of quality, effectiveness and efficiency;
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Are staffed by qualified people committed to providing quality services in the most cost-effective and efficient manner possible; and
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Have fair and objective systems to manage consumer complaints and concerns and assess responsibility for those problems and concerns.