Appeals and Fair Hearings

This page explains how to file an appeal for an eligibility decision for public assistance programs. 

Your Rights to Appeal or Request a Fair Hearing

If you disagree with a decision from the Department that impacts your eligibility or benefits you receive, you have the right to appeal that decision. The process for appealing a decision or requesting a fair hearing depends on the program that you are refuting.

Appeals and Fair Hearings

An appeal is also referred to as a fair hearing.  If we made a decision about your benefits that you do not agree with, you can request an appeal. The Department’s first step will include contacting you to discuss your concerns and reviewing the case to ensure eligibility and benefits were calculated accurately.

The hearing is your chance to explain why you disagree with the Department's decision. Most hearings are conducted telephonically.  During the hearing, you will have the opportunity to have the decision you are appealing reviewed by a 3rd party, independent hearing officer (similar to a judge). You will have the opportunity to present information to the hearing officer to show why you disagree with the Department's decision on your case. At the hearing, you may represent yourself, use legal counsel, a relative, a friend, or other spokesperson. The Department will provide supporting documentation regarding their eligibility decision for your household. The hearing officer will make a decision based on the information both sides provide and the applicable program rules. 

There are different timelines for requesting an appeal or fair hearing. These timeframes begin the date the Department gave or mailed you a notice.

Find more information, instructions, and appeal forms, select a program below.

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Cash Assistance

Temporary Assistance for Families in Idaho (TAFI) and Aid to the Aged, Blind, and Disabled (AABD Cash)

If the Department denies or discontinues your cash assistance benefits, and you disagree with that decision, or you believe the amount of benefit you receive is incorrect, you have the right to file an appeal. 

You have 30 days from the date on your notice about the decision to file an appeal.

 

How to file an appeal

You can file an appeal in one of the following ways:

  • Submit a request for an appeal by completing the Fair Hearing Request form and mailing it to us.
  • Request an appeal in writing by mail, email, or fax. You may be asked to complete the Fair Hearing Request form.
  • Call us to request an appeal. When you call, you may be asked to submit a request in writing or complete the Fair Hearing Request form.
File your appeal
By Mail:

Self-Reliance Programs
P.O. Box 83720
Boise, ID 83720-0026

By Email:

mybenefits@dhw.idaho.gov

By Fax

1-866-434-8278 (toll free)

By Phone

1-877-456-1233 (toll free)

 

In some instances, you may be able to continue receiving your benefits while your appeal is being considered. If your appeal is denied, you will be responsible to repay any benefits you received during this time period. If you want to continue receiving benefits during your appeal process, you must let us know within 10 days of the date of the notice.

The hearing is your chance to explain why you disagree with the Department's decision. Most hearings are conducted telephonically.  During the hearing, you will have the opportunity to have the decision you are appealing reviewed by a 3rd party, independent hearing officer (similar to a judge). You will have the opportunity to present information to the hearing officer to show why you disagree with the Department's decision on your case. At the hearing, you may represent yourself, use legal counsel, a relative, a friend, or other spokesperson. The Department will provide supporting documentation regarding their eligibility decision for your household. The hearing officer will make a decision based on the information both sides provide and the applicable program rules. 

Child Care Assistance

Idaho Child Care Program (ICCP)

If the Department denies or discontinues your ICCP benefits, and you disagree with that decision, or you believe the amount of benefit you receive is incorrect, you have the right to file an appeal. 

You have 30 days from the date on your notice about the decision to file an appeal.

 

How to file an appeal

You can file an appeal in one of the following ways:

  • Submit a request for an appeal by completing the Fair Hearing Request form and mailing it to us.
  • Request an appeal in writing by mail, email, or fax. You may be asked to complete the Fair Hearing Request form.
  • Call us to request an appeal. When you call, you may be asked to submit a request in writing or complete the Fair Hearing Request form.
File your appeal
By Mail:

Self-Reliance Programs
P.O. Box 83720
Boise, ID 83720-0026

By Email:

mybenefits@dhw.idaho.gov

By Fax

1-866-434-8278 (toll free)

By Phone

1-877-456-1233 (toll free)

 

In some instances, you may be able to continue receiving your benefits while your appeal is being considered. If your appeal is denied, you will be responsible to repay any benefits you received during this time period. If you want to continue receiving benefits during your appeal process, you must let us know within 10 days of the date of the notice.

The hearing is your chance to explain why you disagree with the Department's decision. Most hearings are conducted telephonically.  During the hearing, you will have the opportunity to have the decision you are appealing reviewed by a 3rd party, independent hearing officer (similar to a judge). You will have the opportunity to present information to the hearing officer to show why you disagree with the Department's decision on your case. At the hearing, you may represent yourself, use legal counsel, a relative, a friend, or other spokesperson. The Department will provide supporting documentation regarding their eligibility decision for your household. The hearing officer will make a decision based on the information both sides provide and the applicable program rules. 

Child Support

Child Support Services (CSS)

If the Department makes an enforcement action that you disagree with, you have the right to file an appeal. In Child Support, an appeal is referred to as an Administrative Review. Please note that Child Support Services cannot perform an appeal or administrative review in regard to a court order or judge decision.

You have 14 days from the date on your notice about a financial asset withholding to request an administrative review.
You have 21 days from the date on your notice about a license suspension to request an administrative review.

 

How to request an administrative review

You can request an administrative review in one of the following ways:

  • Submit a request by completing the Administrative Review form included in your notice and mail it to us.
  • Request an Administrative Review in writing by mail, email, or fax. You may be asked to complete the Administrative Review form.
  • Call us to request an Administrative Review. When you call, you may be asked to submit a request in writing or complete the Administrative Review form.
Request your Administrative Review
By Mail:

Idaho Child Support
P.O. Box 83720
Boise, ID 83720-5302

By Email:

childsupport@dhw.idaho.gov

By Fax

1-855-349-2408 (toll free)

By Phone

1-800-356-9868 (toll free)

 

The administrative review is your chance to explain why you disagree with the Department's decision. This will be conducted telephonically, and you will have the opportunity to have the decision you are appealing reviewed by a 3rd party, independent hearing officer (similar to a judge). You will have the opportunity to present information to the hearing officer to show why you disagree with the Department's decision on your case. You may represent yourself, use legal counsel, a relative, a friend, or other spokesperson. The Department will provide supporting documentation regarding their eligibility decision for your household. The hearing officer will make a decision based on the information both sides provide and the applicable program rules. 

Food Assistance

Supplemental Nutrition Assistance Program (SNAP)

If the Department denies or discontinues your SNAP benefits, and you disagree with that decision, or you believe the amount of benefit you receive is incorrect, you have the right to file an appeal. 

You have 90 days from the date on your notice about the decision to file an appeal.

 

How to file an appeal

You can file an appeal in one of the following ways:

  • Submit a request for an appeal by completing the Fair Hearing Request form and mailing it to us.
  • Request an appeal in writing by mail, email, or fax. You may be asked to complete the Fair Hearing Request form.
  • Call us to request an appeal. When you call, you may be asked to submit a request in writing or complete the Fair Hearing Request form.
File your appeal
By Mail:

Self-Reliance Programs
P.O. Box 83720
Boise, ID 83720-0026

By Email:

mybenefits@dhw.idaho.gov

By Fax

1-866-434-8278 (toll free)

By Phone

1-877-456-1233 (toll free)

 

In some instances, you may be able to continue receiving your benefits while your appeal is being considered. If your appeal is denied, you will be responsible to repay any benefits you received during this time period. If you want to continue receiving benefits during your appeal process, you must let us know within 10 days of the date of the notice.

The hearing is your chance to explain why you disagree with the Department's decision. Most hearings are conducted telephonically.  During the hearing, you will have the opportunity to have the decision you are appealing reviewed by a 3rd party, independent hearing officer (similar to a judge). You will have the opportunity to present information to the hearing officer to show why you disagree with the Department's decision on your case. At the hearing, you may represent yourself, use legal counsel, a relative, a friend, or other spokesperson. The Department will provide supporting documentation regarding their eligibility decision for your household. The hearing officer will make a decision based on the information both sides provide and the applicable program rules. 

 

Healthcare Tax Credit

Advance Payment of Premium Tax Credit (APTC)

If the Department denies or discontinues your APTC benefits, and you disagree with that decision, or you believe the amount of benefit you receive is incorrect, you have the right to file an appeal. 

You have 30 days from the date on your notice about the decision to file an appeal.

 

How to file an appeal

You can file an appeal in one of the following ways:

  • Submit a request for an appeal by completing the Fair Hearing Request form and mailing it to us.
  • Request an appeal in writing by mail, email, or fax. You may be asked to complete the Fair Hearing Request form.
  • Call us to request an appeal. When you call, you may be asked to submit a request in writing or complete the Fair Hearing Request form.
File your appeal
By Mail:

Self-Reliance Programs
P.O. Box 83720
Boise, ID 83720-0026

By Email:

mybenefits@dhw.idaho.gov

By Fax

1-866-434-8278 (toll free)

By Phone

1-877-456-1233 (toll free)

 

In some instances, you may be able to continue receiving your benefits while your appeal is being considered. If your appeal is denied, you will be responsible to repay any benefits you received during this time period. If you want to continue receiving benefits during your appeal process, you must let us know within 10 days of the date of the notice.

The hearing is your chance to explain why you disagree with the Department's decision. Most hearings are conducted telephonically.  During the hearing, you will have the opportunity to have the decision you are appealing reviewed by a 3rd party, independent hearing officer (similar to a judge). You will have the opportunity to present information to the hearing officer to show why you disagree with the Department's decision on your case. At the hearing, you may represent yourself, use legal counsel, a relative, a friend, or other spokesperson. The Department will provide supporting documentation regarding their eligibility decision for your household. The hearing officer will make a decision based on the information both sides provide and the applicable program rules. 

Medicaid

Medicaid for Adults, Children's Medicaid, and Children's Health Insurance Program (CHIP)

If the Department denies or discontinues your Medicaid benefits, and you disagree with that decision, or you believe the amount of benefit you receive is incorrect, you have the right to file an appeal. 

You have 30 days from the date on your notice about the decision to file an appeal.

 

How to file an appeal

You can file an appeal in one of the following ways:

  • Submit a request for an appeal by completing the Fair Hearing Request form and mailing it to us.
  • Request an appeal in writing by mail, email, or fax. You may be asked to complete the Fair Hearing Request form.
  • Call us to request an appeal. When you call, you may be asked to submit a request in writing or complete the Fair Hearing Request form.
File your appeal
By Mail:

Self-Reliance Programs
P.O. Box 83720
Boise, ID 83720-0026

By Email:

mybenefits@dhw.idaho.gov

By Fax

1-866-434-8278 (toll free)

By Phone

1-877-456-1233 (toll free)

 

In some instances, you may be able to continue receiving your benefits while your appeal is being considered. If your appeal is denied, you will be responsible to repay any benefits you received during this time period. If you want to continue receiving benefits during your appeal process, you must let us know within 10 days of the date of the notice.

The hearing is your chance to explain why you disagree with the Department's decision. Most hearings are conducted telephonically.  During the hearing, you will have the opportunity to have the decision you are appealing reviewed by a 3rd party, independent hearing officer (similar to a judge). You will have the opportunity to present information to the hearing officer to show why you disagree with the Department's decision on your case. At the hearing, you may represent yourself, use legal counsel, a relative, a friend, or other spokesperson. The Department will provide supporting documentation regarding their eligibility decision for your household. The hearing officer will make a decision based on the information both sides provide and the applicable program rules. 

 

Developmental Disability and Level of Care

If the Department makes a decision about your Developmental Disability services or the level of care (LOC) you receive, and you disagree with that decision, or you believe the amount of benefit your receive is incorrect, you have the right to file an appeal.

 

How to File an Appeal

You can request a hearing by mailing or faxing an appeal form to Administrative Procedures Section (APS).  An appeal form is included with all budget notices. 

Mail:
Administrative Procedures Section
P.O. Box 83720
Boise, Idaho 83720-0036

Fax:
1-208-334-6558

 

Early and Periodic Screening, Diagnostic, and Treatment (EPSDT)

If the Department makes a decision regarding your EPSDT benefits, and you disagree with that decision, or you believe the amount of benefit you receive is incorrect, you have the right to file an appeal. 

You have 28 days from the date on your notice about the decision to file an appeal.

 

How to file an appeal

You can file an appeal by completing the Fair Hearing Request form and submitting it in one of the following ways:

By Mail:

Administrative Procedures Section
P.O. Box 83720
Boise, Idaho 83720-0036

By Email:

APS@dhw.idaho.gov

By Fax:

1-208-334-6558

By Phone:

1-208-334-5747