The Department of Health and Welfare is committed to equal opportunity in the delivery of programs and services to clients.
In accordance with applicable federal civil rights laws, the department does not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), sex (including gender identity, sexual orientation, and consistent with the scope of sex discrimination described at § 92.101(a)(2)), age, or disability and, in some cases, religion or political beliefs.
[Please note: pursuant to decisions by various district courts regarding the 2024 Final Rule implementing Section 1557, entitled Nondiscrimination in Health Programs and Activities, 89 Fed. Reg. 37,522 (May 6, 2024) (“2024 Final Rule”), certain provisions regarding gender identity are stayed nationwide. Other provisions are stayed or enjoined as indicated at www.hhs.gov/1557.]
The department provides reasonable modifications for individuals with disabilities and free appropriate auxiliary aids and services to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats).
The department also provides free language assistance services to people whose primary language is not English, which may include:
- Qualified interpreters
- Information written in other languages.
If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact:
- The responsible Health and Welfare program
- Call the Idaho CareLine at 2-1-1 or 800-926-2588
- 7-1-1 (TTY)
To file a complaint of discrimination, fill out and mail in the form below (address is provided on form):
- Client's civil rights complaint form
- Formulario de quejas de los derechos civiles para clientes (Complaint Form)
See the department’s procedure (English/Spanish) regarding client civil rights complaints for additional information.
If you need help filing a grievance, contact or write:
Civil Rights Manager
Idaho Department of Health and Welfare
P.O. Box 83720
Boise, ID 83720-0036
208-334-5617 or 7-1-1 (TTY)
This notice is available at the department's website: https://healthandwelfare.idaho.gov/about-dhw/non-discrimination
You can also file a complaint of discrimination with a federal office at the contact below.
Federal complaint contacts
In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity.
Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the agency (state or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339.
To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form which can be obtained online at: https://www.usda.gov/sites/default/files/documents/USDA-OASCR%20P-Complaint-Form-0508-0002-508-11-28-17Fax2Mail.pdf, from any USDA office, by calling (833) 620-1071, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to:
- Mail:
Food and Nutrition Service, USDA
1320 Braddock Place, Room 334
Alexandria, VA 22314; or - Fax:
(833) 256-1665 or (202) 690-7442; or - Email:
FNSCIVILRIGHTSCOMPLAINTS@usda.gov
This institution is an equal opportunity provider.
For any other information dealing with Supplemental Nutrition Assistance Program (SNAP, also known as Food Stamps) issues, either contact the USDA SNAP Hotline Number at 800-221-5689, which is also in Spanish, or call the state information/hotline numbers, found at http://www.fns.usda.gov/snap/contact_info/hotlines.htm.
In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), disability, age, or reprisal or retaliation for prior civil rights activity.
Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the responsible state or local agency that administers the program or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339.
To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form which can be obtained online at: https://www.usda.gov/sites/default/files/documents/USDA-OASCR%20P-Complaint-Form-0508-0002-508-11-28-17Fax2Mail.pdf, from any USDA office, by calling (866) 632-9992, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to USDA by:
- Mail:
U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410; or - Fax:
(833) 256-1665 or (202) 690-7442; or - Email:
program.intake@usda.gov
This institution is an equal opportunity provider.
Complaints related to the following programs may be filed with a federal office electronically, via mail, or by phone. Programs include: AFDC, adoptions, adult/child development, child support enforcement, developmental disabilities, Early Periodic Screening and Detection (EPSDT), healthcare services, nursing homes, hospitals and institutions, medical assistance, preventive medicine, social services, substance abuse, block grants, foster care, Primary Health clinic, WIN, Low-Income Energy Assistance Program, community service block grants.
Electronic filing
File with the US. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Address
U.S. Department of Health and Human Services
200 Independence Ave., SW
Room 509-F, HHH Building
Washington, DC 20201
Phone
800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html
Address
U.S. Department of Energy - Seattle Regional Office
800 5th Avenue, Ste. 3950
Seattle, WA 98104-3122
Address
U.S. Department of Justice - Office for Civil Rights - Office of Justice Programs
810 7th Street, NW
Washington, DC 20531
Phone
202-305-9012
Fax
202-354-4016
The department is an equal opportunity provider.