Contact Us
The Department of Health and Welfare (DHW) is open Monday through Friday from 8 a.m. to 5 p.m. Offices are closed for all federal holidays.
Find frequently called numbers to the right. For more numbers, select the + sign in the accordion menu below.
Phone numbers and email addresses
| Topic | Contact |
|---|---|
| Background checks and fingerprints (Criminal History Unit) | 800-340-1246 or email crimhist@dhw.idaho.gov |
| Behavioral Health | 208-334-6997 |
| Birth, death, marriage, divorce certificates | IVR@dhw.idaho.gov or ordering instructions |
| Child Support | 800-356-9868 or email ChildSupport@dhw.idaho.gov |
| Child Welfare (general information about foster care, adoption, independent living) | 208-334-5700 or email cfsinquiries@dhw.idaho.gov |
| Communications/Media Relations | 208-334-0668 |
| Day Care Licensing | Marilyn.Peoples@dhw.idaho.gov |
| Developmental Disabilities Program, Adult | 208-364-1825 or 866-702-5212 |
| Developmental Disabilities Program, Children | 208-334-5512 |
| EMS licensing and testing | IdahoEMS@dhw.idaho.gov |
| File an appeal on an eligibility decision | View appeal information |
| Food Stamps, Medicaid, ICCP, and TAFI Questions | 877-456-1233 or email MyBenefits@dhw.idaho.gov |
| Infant Toddler Program | 208-334-5514 |
| Licensing & Certification (Tamara Prisock, Administrator) | 208-364-1959 |
| Medicaid provider questions | 866-686-4272 |
| Public Records Request | PRR@dhw.idaho.gov |
| Public Health Districts | View office information |
| Request a new EBT/SNAP Card | 888-432-4328 |
| Request a new Medicaid Card | 866-686-4752 |
Idaho CareLine: 2-1-1 or 800-926-2588
Idaho Suicide Prevention Hotline: 800-273-8255
Report Child Abuse: 208-334-KIDS (5437) or 855-552-KIDS (5437) or call 2-1-1 and be transferred
Report Health Care Fraud: 208-334-5754
Report Welfare Fraud: 866-635-7515
Director: Dave Jeppesen, 208-334-5500
Deputy Directors: Miren Unsworth and Lisa Hettinger, 208-334-5500
Northern Idaho Area Director and Tribal Liaison: Joyce Broadsword, 208-799-4338
Division of Behavioral Health: Ross Edmunds, 208-334-6997
Division of Family and Community Services: Cameron Gilliland, 208-334-5700
Division of Information and Technology Services: Andrew Masters, 208-334-6598
Division of Licensing and Certification: Tamara Prisock, 208-364-1959
Division of Management Services: Brad McDonald, 208-334-0632
Division of Medicaid: Juliet Charron, 208-334-5747
Division of Public Health: Elke Shaw-Tulloch, 208-334-6996
Division of Self-Reliance (Welfare): Shane Leach, 208-334-5696
Southwest Idaho Treatment Center: Jamie Newton, Administrator, 208-442-2812
State Hospital North: Todd Hurt, Administrator, 208-476-5411 x222
State Hospital South: Randy Rodriguez, Administrator, 208-785-8402
Find contact information for each Health and Welfare office location.
Background Checks
For issues with the background check and fingerprint (Criminal History Unit) site, contact the Criminal History Unit at crimhist@dhw.idaho.gov or call 800-340-1246.
Benefits
For issues with idalink, contact idalinkcustomersupt@dhw.idaho.gov or call 877-456-1233.
For questions about Food stamps, Medicaid, TAFI, or ICCP, contact the benefits customer service at MyBenefits@dhw.idaho.gov or call 877-456-1233.
Domain validations
For domain (DNS) validations, contact itsecure@dhw.idaho.gov or call 208-334-5916.
Frequently requested pages
Members of the public may request to obtain public information that the department does not provide as part of normal business
Idaho receives nearly 23,000 calls per year of suspected child abuse, neglect, or abandonment, so you are not alone if
Public assistance fraud is a serious crime when false information is used to receive benefits or reimbursement for provided services, from
The department has offices located throughout the state. Find an office near you.
Email us your questions to: Questions@dhw.idaho.gov
Contact the director's office regarding a personal issue or concern using the director's contact form.