Contact Us

The Department of Health and Welfare (DHW) is open 8a.m. to 5 p.m. Monday through Friday. Offices are closed for all state and federal holidays.

Frequently called numbers

Find frequently called numbers to the right. For more numbers, select the + sign in the accordion menu below.

Frequently called numbers
Food stamps, Medicaid, ICCP, and TAFI
Stay on the line when calling, and we will assist you as soon as possible.
Phone
877-456-1233
Email
MyBenefits@dhw.idaho.gov
URL
https://idalink.idaho.gov/
Birth, death, marriage, and divorce certificates
Visit our website, email us, or call us for information on how to order your vital record.
Phone
208-334-5980
Email
IVR@dhw.idaho.gov
URL
https://healthandwelfare.idaho.gov/vitalrecords
Child support
Phone
800-356-9868
Email
ChildSupport@dhw.idaho.gov
2-1-1 Idaho CareLine
Community resources, child care questions, COVID-19 questions, and more. Dial 2-1-1, 800-926-2588, or visit the URL below.
Phone
800-926-2588
URL
https://211.idaho.gov/

Phone numbers and email addresses

General inquiries & assistance
Topic Contact
Background checks and fingerprints (Background Check Unit) 800-340-1246 or email bcu@dhw.idaho.gov
Behavioral Health 208-334-6997
Birth, death, marriage, divorce certificates IVR@dhw.idaho.gov or ordering instructions
Child Support 800-356-9868 or email ChildSupport@dhw.idaho.gov
Child Welfare (general information about foster care, adoption, independent living) 208-334-5700 or email cfsinquiries@dhw.idaho.gov
Communications/Media Relations 208-334-0668
Day Care Licensing Marilyn.Peoples@dhw.idaho.gov
Developmental Disabilities Program, Adult 208-364-1825 or 866-702-5212
Developmental Disabilities Program, Children 208-334-5512
EMS licensing and testing IdahoEMS@dhw.idaho.gov
File an appeal on an eligibility decision View appeal information
Food Stamps, Medicaid, ICCP, and TAFI Questions 877-456-1233 or email MyBenefits@dhw.idaho.gov
Infant Toddler Program 208-334-5514
Licensing & Certification (Tamara Prisock, Administrator)  208-364-1959
Medicaid provider questions 866-686-4272
Public Records Request PRR@dhw.idaho.gov
Public Health Districts View office information
Request a new EBT/SNAP Card 888-432-4328
Request a new Medicaid Card 866-686-4752

 

State hotlines

Idaho CareLine: 211 or 800-926-2588

Idaho Crisis & Suicide Hotline: 988

Report Child Abuse: 208-334-KIDS (5437) or 855-552-KIDS (5437) or call 2-1-1 and be transferred

Report Health Care Fraud: 208-334-5754

Report Welfare Fraud: 866-635-7515
 

Staff directory

Director: Dave Jeppesen, 208-334-5500

Deputy Directors: Miren Unsworth, Lisa Hettinger, and Jennifer Palagi 208-334-5500

Tribal Affairs Manager: Fred. S. Martin 208-912-4741

Division of Behavioral Health: Ross Edmunds, 208-334-6997

Division of Family and Community Services: Cameron Gilliland, 208-334-5700

Division of Information and Technology Services: Chuck Weber, 208-334-6598

Division of Licensing and Certification: Laura Stute, 208-364-1959

Division of Management Services: Staci Phelan, 208-334-0632

Division of Medicaid: Juliet Charron, 208-334-5747

Division of Public Health: Elke Shaw-Tulloch, 208-334-6996

Division of Self Reliance (Welfare): Shane Leach, 208-334-5696

Southwest Idaho Treatment Center: Jamie Newton, administrator, 208-442-2812 

State Hospital North: Teresa Shackelford, administrator, 208-476-5411 x222

State Hospital South: Randy Rodriquez, administrator, 208-785-8402

Office locations

Find contact information for each Health and Welfare office location.

Technical assistance

Background Checks

For issues with the background check and fingerprint site, contact the Background Check Unit at bcu@dhw.idaho.gov or call 800-340-1246.

Benefits

For issues with idalink, contact idalinkcustomersupt@dhw.idaho.gov or call 877-456-1233.

For questions about Food stamps, Medicaid, TAFI, or ICCP, contact the benefits customer service at MyBenefits@dhw.idaho.gov or call 877-456-1233.

Domain validations

For domain (DNS) validations, contact itsecure@dhw.idaho.gov or call 208-334-5916.

General Questions

For general website or program questions, contact questions@dhw.idaho.gov.

Frequently requested pages

Request client-specific information about myself or someone else
Public Records Requests
Members of the public may request to obtain public information that the department does not provide as part of normal business services.
Go to Public Records Requests
Mandatory reporting and exemptions
Reporting Neglect, Abuse, or Abandonment
Everyone in Idaho is required to report child abuse, neglect or abandonment. Idaho receives nearly 23,000 calls per year of suspected child abuse, neglect, or abandonment, so you are not alone if you need to report concerns about a child.
Go to Reporting Neglect, Abuse, or Abandonment
Public Assistance Fraud
Report Fraud
Public assistance fraud is a serious crime when false information is used to receive benefits or reimbursement for provided services from the department.
Go to Report Fraud
Locations

The department has offices located throughout the state. Find an office near you.

DHW office locations
Search for an office location located near you.
Find an office
Still can't find what you need?

Email us your questions to: Questions@dhw.idaho.gov

Contact the director's office regarding a personal issue or concern using the director's contact form.