Contact Us | Idaho Department of Health and Welfare

Topic	Contact
Background checks and fingerprints (Background Check Unit)	800-340-1246 or email bcu@dhw.idaho.gov
Behavioral Health	208-334-6997
Birth, death, marriage, divorce certificates	IVR@dhw.idaho.gov or ordering instructions
Child Support	800-356-9868 or email ChildSupport@dhw.idaho.gov
Child Welfare (general information about foster care, adoption, independent living)	208-334-5700 or email cfsinquiries@dhw.idaho.gov
Communications/Media Relations	208-334-0668
Day Care Licensing	ChildCare@dhw.idaho.gov
Developmental Disabilities Program, Adult	208-364-1825 or 866-702-5212
Developmental Disabilities Program, Children	208-334-5512
EMS licensing and testing	IdahoEMS@dhw.idaho.gov
File an appeal on an eligibility decision	View appeal information
Food Stamps, Medicaid, ICCP, and TAFI Questions	877-456-1233 or email MyBenefits@dhw.idaho.gov
Infant Toddler Program	208-334-5514
Licensing and Certification	208-364-1959
Medicaid main line	888-528-5861
Medicaid provider questions	866-686-4272
Public Records Request	PRR@dhw.idaho.gov
Public Health Districts	View office information
Request a new EBT/SNAP Card	888-432-4328
Request a new Medicaid Card	866-686-4752

Idaho CareLine: 211 or 800-926-2588

Idaho Crisis & Suicide Hotline: 988

Report Child Abuse: 208-334-KIDS (5437) or 855-552-KIDS (5437) or call 2-1-1 and be transferred

Report Health Care Fraud: 208-334-5754

Report Welfare Fraud: 866-635-7515

Director: Alex J. Adams, 208-334-5500

Deputy Directors: Monty Prow, Juliet Charron, Michael Pearson, Miren Unsworth, 208-334-5500

Tribal Affairs Manager: Fred. S. Martin 208-912-4741

Division of Behavioral Health: Ross Edmunds, 208-334-6997

Division of Youth Safety & Permanency: Jean Fisher, 208-334-5700

Division of Information and Technology Services: Alvino Artalejo,

Acting Division Administrator, 208-334-0640

Division of Licensing and Certification: Laura Stute, 208-364-1959

Division of Management Services: Staci Phelan, 208-334-0632

Division of Medicaid: 208-334-5747

Division of Public Health: Elke Shaw-Tulloch, 208-334-6996

Division of Self Reliance (Welfare): John Bernasconi, 208-334-5815

Southwest Idaho Treatment Center: Jamie Newton, administrator, 208-442-2812

State Hospital North: Teresa Shackelford, administrator, 208-476-5411 x222

State Hospital South: Randy Rodriquez, administrator, 208-785-8402

Find contact information for each Health and Welfare office location.

Background Checks

For issues with the background check and fingerprint site, contact the Background Check Unit at bcu@dhw.idaho.gov or call 800-340-1246.

Benefits

For issues with idalink, contact idalinkcustomersupt@dhw.idaho.gov or call 877-456-1233.

For questions about Food stamps, Medicaid, TAFI, or ICCP, contact the benefits customer service at MyBenefits@dhw.idaho.gov or call 877-456-1233.

Domain validations

For domain (DNS) validations, contact itsecure@dhw.idaho.gov or call 208-334-5916.

General Questions

For general website or program questions, contact questions@dhw.idaho.gov.

Frequently requested pages

Request client-specific information about myself or someone else

Public Records Requests

Members of the public may request to obtain public information that the department does not provide as part of normal business services.

Mandatory reporting and exemptions

Reporting Neglect, Abuse, or Abandonment

Everyone in Idaho is required to report child abuse, neglect or abandonment. Idaho receives nearly 23,000 calls per year of suspected child abuse, neglect, or abandonment, so you are not alone if you need to report concerns about a child.

Public Assistance Fraud

Report Fraud

Public assistance fraud is a serious crime when false information is used to receive benefits or reimbursement for provided services from the department.

Locations

The department has offices located throughout the state. Find an office near you.

DHW office locations

Search for an office location located near you.

Still can't find what you need?

Email us your questions to: Questions@dhw.idaho.gov

Contact the director's office regarding a personal issue or concern using the director's contact form.

This website is supported by Grant Number [xyz] from the [ACF Office/Program] within the Administration for Children and Families, a division of the U.S. Department of Health and Human Services. Neither the Administration for Children and Families nor any of its components operate, control, are responsible for, or necessarily endorse this website (including, without limitation, its content, technical infrastructure, and policies, and any services or tools provided). The opinions, findings, conclusions, and recommendations expressed are those of the author(s) and do not necessarily reflect the views of the Administration for Children and Families and the [ACF Office/Program].