The Department of Health and Welfare (DHW) is open 8a.m. to 5 p.m. Monday through Friday. Offices are closed for all state and federal holidays.
Find frequently called numbers to the right. For more numbers, select the + sign in the accordion menu below.
Phone numbers and email addresses
| Topic | Contact |
|---|---|
| Background checks and fingerprints (Background Check Unit) | 800-340-1246 or email bcu@dhw.idaho.gov |
| Behavioral Health | 208-334-6997 |
| Birth, death, marriage, divorce certificates | IVR@dhw.idaho.gov or ordering instructions |
| Child Support | 800-356-9868 or email ChildSupport@dhw.idaho.gov |
| Child Welfare (general information about foster care, adoption, independent living) | 208-334-5700 or email cfsinquiries@dhw.idaho.gov |
| Communications/Media Relations | 208-334-0668 |
| Day Care Licensing | ChildCare@dhw.idaho.gov |
| Developmental Disabilities Program, Adult | 208-364-1825 or 866-702-5212 |
| Developmental Disabilities Program, Children | 208-334-5512 |
| EMS licensing and testing | IdahoEMS@dhw.idaho.gov |
| File an appeal on an eligibility decision | View appeal information |
| Food Stamps, Medicaid, ICCP, and TAFI Questions | 877-456-1233 or email MyBenefits@dhw.idaho.gov |
| Infant Toddler Program | 208-334-5514 |
| Licensing & Certification (Tamara Prisock, Administrator) | 208-364-1959 |
| Medicaid main line | 888-528-5861 |
| Medicaid provider questions | 866-686-4272 |
| Public Records Request | PRR@dhw.idaho.gov |
| Public Health Districts | View office information |
| Request a new EBT/SNAP Card | 888-432-4328 |
| Request a new Medicaid Card | 866-686-4752 |
Idaho CareLine: 211 or 800-926-2588
Idaho Crisis & Suicide Hotline: 988
Report Child Abuse: 208-334-KIDS (5437) or 855-552-KIDS (5437) or call 2-1-1 and be transferred
Report Health Care Fraud: 208-334-5754
Report Welfare Fraud: 866-635-7515
Director: Alex J. Adams, 208-334-5500
Deputy Directors: Monty Prow, Juliet Charron, Michael Pearson, Miren Unsworth, 208-334-5500
Tribal Affairs Manager: Fred. S. Martin 208-912-4741
Division of Behavioral Health: Ross Edmunds, 208-334-6997
Division of Youth Safety & Permanency: Jean Fisher, 208-334-5700
Division of Information and Technology Services: Chuck Weber, 208-334-6598
Division of Licensing and Certification: Laura Stute, 208-364-1959
Division of Management Services: Staci Phelan, 208-334-0632
Division of Medicaid: 208-334-5747
Division of Public Health: Elke Shaw-Tulloch, 208-334-6996
Division of Self Reliance (Welfare): Jennifer Palagi (interim), 208-334-5696
Southwest Idaho Treatment Center: Jamie Newton, administrator, 208-442-2812
State Hospital North: Teresa Shackelford, administrator, 208-476-5411 x222
State Hospital South: Randy Rodriquez, administrator, 208-785-8402
Find contact information for each Health and Welfare office location.
Background Checks
For issues with the background check and fingerprint site, contact the Background Check Unit at bcu@dhw.idaho.gov or call 800-340-1246.
Benefits
For issues with idalink, contact idalinkcustomersupt@dhw.idaho.gov or call 877-456-1233.
For questions about Food stamps, Medicaid, TAFI, or ICCP, contact the benefits customer service at MyBenefits@dhw.idaho.gov or call 877-456-1233.
Domain validations
For domain (DNS) validations, contact itsecure@dhw.idaho.gov or call 208-334-5916.
General Questions
For general website or program questions, contact questions@dhw.idaho.gov.
Frequently requested pages
The department has offices located throughout the state. Find an office near you.
Email us your questions to: Questions@dhw.idaho.gov
Contact the director's office regarding a personal issue or concern using the director's contact form.