Information for providers of personal care services and home and community-based waivers.
The Bureau of Long Term Care (BLTC) works with multiple healthcare providers that help participants maintain independence in their home through authorized services. Periodic quality assurance reviews make sure that participants receive safe and quality care and services.
BLTC has oversight of the following services and programs:
- State Plan Personal Care Services (PCS):
- Grooming, bathing, toileting, dressing, food and nutrition, and incidental housekeeping.
- Aged and Disabled Waiver Services (A&D):
- Adult day health, adult residential care, specialized medical equipment and supplies, non-medical transportation, attendant care, chore services, companion services, consultation, home-delivered meals, homemaker services, environmental accessibility adaptions, personal emergency response system, respite care, skilled nursing, supported employment, and habilitation.
Training requirements
In accordance with Idaho Administrative Procedures Act (IDAPA) 16.03.10.329.03 Provider Qualifications, all providers of homemaker services, respite care, adult day health, transportation, chore services, companion services, attendant care, adult residential care, and home delivered meals must meet, either by formal training or demonstrated competency, the training requirements contained in the Provider Training Matrix and the Standards for Direct Care Staff and allowable tasks or activities in the Department’s Aged and Disabled (A&D) Waiver approved by the Centers for Medicare & Medicaid Services (CMS).
Visit the Long-term Care Training page for more information.
We have simplified the process for contacting IDHW staff. For a complete directory of the Bureau of Long Term Care staff, please open the document below to view a list of staff members and their assigned regions, phone numbers and emails.
The Bureau of Long Term Care hosts an online Complaint Submission System. This system is available to all stakeholders and allows you to enter a complaint and provide us with all the details to help us investigate and resolve your concerns. Once the complaint is received, it is routed directly to our triage team and our Complaint Intake Managers who are responsible to prioritize and manage all submitted complaints.
Submit a complaint
Dual Eligible Providers with questions about UAI Assessment, Service Plan, Authorizations, or any anything related to the Aged and Disabled Waiver, Personal Care Services, or Behavioral Health Services should contact the health plans Utilization Management Teams by email:
- Molina Healthcare of Idaho: MHIDPriorAuthorizations@MolinaHealthCare.Com
- Blue Cross of Idaho: mmcp-mqm@bcidaho.com
| Medicaid Coordinated Plan (MMCP) | Idaho Medicaid Plus (IMPlus) |
| Blue Cross of Idaho Customer Service 1-888-495-2583 Blue Cross customer representatives are available from 8 a.m. to 8 p.m. MT, Monday - Friday Provider Questions: 1-866-432-4612 Molina HealthCare of Idaho Customer Service 1-844-239-4913 Molina HealthCare customer representatives are available from 8 a.m. to 8 p.m. 7 days a week, every day of the year. Provider Questions: 844-239-4914 |
Blue Cross of Idaho Customer Service 1-800-289-7921 Blue Cross customer representatives are available from 8 a.m. to 8 p.m. MT, Monday - Friday Provider Questions: 1-866-432-4612 Molina HealthCare of Idaho Customer Service 1-844-809-8445 Molina HealthCare customer representatives are available from 8 a.m. to 8 p.m. 7 days a week, every day of the year. Provider Questions: 844-808-1383 |