Long-Term Care Provider Resources

Health and Welfare has made available an array of forms, documents and online resources that help Long-Term Care Providers stay informed and effective in their work. 

Policies, procedures, and forms
Electronic Visit Verification (EVV) Resources

To access more information and resources regarding Electronic Visit Verification (EVV), please visit the EVV webpage

Prospective provider resources

If you are interested in becoming a personal care service provider please visit the prospective provider resource library to find frequently asked questions, an enrollment resource guide, and other documents that may be helpful.

COVID 19 Materials

Covid 19

To see the Bureau of Long Term Care's Covid 19 action plans and other documents visit the BLTC Covid 19 Library.

Covid 19 Provider Questions and Answers

Date and time coming soon!

External resources
Provider listings: regional contacts

For services including Personal Assistance Agencies, Personal, Emergency Response System, Home Delivered Meals, Residential Assisted Living Facilities, Adult Day Health, Environmental Accessibility Adaption, Non-Medical Transportation, Supported Employment.

The main phone number for all regional offices is 1-877-799-4430

Name Title Regions Phone Number Email address
Kristopher King QA Specialist 1,2,3,4 208-287-1174


Alain Hernandez QA Specialist 3,4,5 208-732-1484 Alain.Hernandez@dhw.idaho.gov
Paula Naegele QA Specialist 5,6,7 208-239-6274 Paula.Naegele@dhw.idaho.gov
Chris Barrott QA Manager Statewide 208-732-1482 Chris.Barrott@dhw.idaho.gov
Lorrie Dalton QA Coordinator Statewide 208-455-7152 Lorrie.Dalton@dhw.idaho.gov