Community Crisis Support/Crisis Assistance

Community Crisis Supports/Crisis Assistance are for members in the departments DD services who are in an unanticipated and at-risk situation, such as the following:

• Losing housing
• Losing employment or income
• Incarceration
• Physical harm to themselves or others
• Family altercation
• Hospitalization: crisis services may be provided in an emergency room (ER) during the ER evaluation process if the goal is to prevent hospitalization and return the person to the community

DHW may authorize Community Crisis Supports/Crisis Assistance if there is a documented need for immediate intervention and no other means of support are available.

Community Crisis Support/Crisis Assistance Rules

• The crisis supports need to be able to rectify the crisis.
• Community Crisis Support/Crisis Assistance is limited to a maximum of 20 hours during any consecutive five-day period.
• Support is used to help a member access community resources to resolve a crisis and doesn't include crisis counseling, transportation to emergency service providers, or direct skill-building services.  
• Authorization for crisis assistance hours may be requested retroactively because of a crisis.
• Crisis assistance hours are only available if a member's service coordination benefits have been exhausted for the rolling plan month in which the crisis occurred and no other means of support is available to the member.   
• Community Crisis Support/Crisis Assistance may be provided before the completion of the assessment and plan of service.  
• Services aren't reimbursable after the member has been admitted to the hospital.