Promoting and protecting the health and safety of all Idahoans

Long Term Care (LTC)

The Bureau of Long Term Care (BLTC) works with multiple provider types that assist participants with maintaining independence in their home through authorized services.  Periodic Quality Assurance Reviews ensure that participants are receiving safe and high quality care and services.

These web pages offer information on overviews, processes, regulatory requirements, department training's, forms and links to valuable resources.  The information provided serves as means of communication and it is focused on the agency/facility.

BLTC has oversight of the following services and programs:


State Plan Personal Care Services (PCS):

  • Include personal Care Services (grooming, bathing, toileting, dressing, food and nutrition, and incidental housekeeping)

Aged and Disabled Waiver Services (A&D):

  • Include Adult Day Health, Adult Residential Care, Specialized Medical Equipment and Supplies, Non-Medical Transportation, Attendant Care, Chore Services, Companion Services, Consultation, Home Delivered Meals, Homemaker Services, Environmental Accessibility Adaptations, Personal Emergency Response System, Respite Care, Skilled Nursing, Supported Employment, Habilitation.

Click here to apply to become a Medicaid Provider

News and Improvements


REPORT IT - DON'T IGNORE IT! 

CLICK HERE TO REPORT A COMPLAINT OR CRITICAL INCIDENT. 

 

We are happy to announce our new online Medicaid Complaints Submission website. This website is specific to Medicaid participants receiving in home services and Dual Eligible members or Idaho Medicaid Plus and the Medicare Medicaid Coordinated Plan. 

Click on the link above and you can report a complaint or critical incident. Please note that all complaints are confidential.

 

Dual Eligible Providers Contact Information

Dual Eligible Providers with questions about UAI Assessment, Service Plan, Authorizations, or any anything related to the Aged and Disabled Waiver, Personal Care Services, or Behavioral Health Services should contact the health plans Utilization Management Teams by email:


Molina Healthcare of Idaho: MHIDPriorAuthorizations@MolinaHealthCare.Com

Blue Cross of Idaho: mmcpuai@moss.bcidaho.com

 

 Medicaid Coordinated Plan Idaho Medicaid Plus
Blue Cross of Idaho
Customer Service 1-888-495-2583
Blue Cross customer representatives are available from
8 a.m. to 8 p.m. MT, Monday - Friday
Provider Questions: 1-866-432-4612

Molina HealthCare of Idaho
Customer Service 1-844-239-4913
Molina HealthCare customer representatives are available from
8 a.m. to 8 p.m.   7 days a week, every day of the year.
Provider Questions:  844-239-4914
Blue Cross of Idaho
Customer Service 1-800-289-7921
Blue Cross customer representatives are available from
8 a.m. to 8 p.m. MT, Monday - Friday
Provider Questions: 1-866-432-4612

Molina HealthCare of Idaho
Customer Service 1-844-809-8445
Molina HealthCare customer representatives are available from
8 a.m. to 8 p.m.   7 days a week, every day of the year.
Provider Questions:  844-808-1383

 

BLTC Contact Information

WE HEARD YOU! As a result, we have simplified the process for contacting IDHW staff.

For a complete directory of the Bureau of Long Term Care staff, please click on the link below:

STAFF DIRECTORY

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