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December 14, 2018

Long Term Care (LTC)

The Bureau of Long Term Care (BLTC) works with multiple provider types that assist participants with maintaining independence in their home through authorized services.  Periodic Quality Assurance Reviews ensure that participants are receiving safe and high quality care and services.

These web pages offer information on overviews, processes, regulatory requirements, department training's, forms and links to valuable resources.  The information provided serves as means of communication and it is focused on the agency/facility.

BLTC has oversight of the following services and programs:

State Plan Personal Care Services (PCS):

  • Include personal Care Services (grooming, bathing, toileting, dressing, food and nutrition, and incidental housekeeping)

Aged and Disabled Waiver Services (A&D):

  • Include Adult Day Health, Adult Residential Care, Specialized Medical Equipment and Supplies, Non-Medical Transportation, Attendant Care, Chore Services, Companion Services, Consultation, Home Delivered Meals, Homemaker Services, Environmental Accessibility Adaptations, Personal Emergency Response System, Respite Care, Skilled Nursing, Supported Employment, Habilitation.

Click here to apply to become a Medicaid Provider

News and Improvements

Coming Soon

  • Frequently Asked Questions by provider type is currently under development. Contact your HUB Quality Improvement Specialist if you have specific questions you would like answered.

  • IDHW Approved Online Training Modules will be available in January 2018.  These modules meet all the requirements of the Skills Matrix. We have developed Training Module FAQ’s which can be accessed by selecting the FAQ tab located at the top of this page.

Contact Information

WE HEARD YOU! and as a result, have simplified the process for contacting IDHW staff.   We have moved to a centralized intake process, which means that you can contact ANY of the numbers below and our staff will be happy to help you.

For faster service call one of the numbers below.  It is important that you select Option 1

Region 2 –Lewiston
208-799-4430 or 877-799-4430

Region 3 – Caldwell

Region 6 – Pocatello

Region 7 – Idaho Falls

You may also call any of the numbers listed below, select Option 1 

Region 1 – Coeur d’ Alene 
208-769-1567 or 855-769-1567

Region 4 – Boise

Region 5 – Twin Falls
208-736-3024 or 800-826-1206

Quality Assurance Specialists

Carly Jost - Regions 1 & 2

Zachary Armstrong - Regions 3 & 4

Paula Naegele - Regions 5, 6, & 7

Chris Barrott, Quality Assurance Manager



Purpose of Call 

Who to Ask For


Support Staff

Agency Change

Support staff

Staff Concerns

Nurse Manager

Level of Care Assessment

Nurse Reviewer that Conducted the Assessment

Provider Questions & Concerns

Quality Assurance Staff

Significant Change

Nurse Reviewer

Medicaid and Food Stamps Eligibility, Share of Cost Calculation Questions

You must call Self Reliance directly @ 877-456-1233

Healthy Connections

You must call Healthy Connections directly @ 888-528-5861

For all Other Concerns or Questions

Support Staff