The new Idaho Behavioral Health Plan (IBHP) will transform and improve Idaho’s behavioral healthcare system by coordinating behavioral health benefits for Idaho residents. Services will be administered by Magellan Healthcare, Inc. beginning July 1, 2024.

What is an IBHP and how is the new one different?

The IBHP is the framework for how behavioral health services for conditions such as mental health and substance use disorders are administered in Idaho. The new IBHP features a managed care provider, Magellan Healthcare, Inc., which will administer behavioral health services for the Divisions of Behavioral Health and Medicaid. In addition, Magellan manages the provider network for the Department of Juvenile Corrections and outpatient behavioral health services formerly supervised by the Division of Behavioral Health.

The expansion of services and health data managed by a single partner, Magellan, creates a more unified behavioral health plan that will be easier for people to navigate and result in better overall care.

IBHP Daily Statistics
Data on activity in the IBHP
What to know
  • Magellan will honor all authorizations from BPA, Telligen, and Optum that have been approved past July 1, 2024. The end date of the authorization will be the same as what Optum, Telligen, and BPA told your provider.

  • All providers that were used during the former plan can be used normally during the transition. If a provider chooses to no longer be in Magellan’s network, they can still be used for up to 90 days with services covered as Magellan assists in finding a new provider.

  • Tribal members in active treatment with Indian healthcare providers may continue receiving services from that provider for as long as they need to, and Magellan will cover the services.

If you need assistance, Magellan can help. Find them on their Idaho website or call 855-202-0973.


Current Medicaid participants

Keep your current Medicaid card. You will continue to use your current Medicaid card when Magellan begins managing the IBHP. Questions about your current coverage can be directed to 855-202-0973. 

Magellan Contact Information
Members: 855-202-0973 (TTY 711)
24 hours a day, 7 days a week

Providers and Others: 855-202-0983
8 a.m. to 6 p.m. MT, 7 a.m. to 5 p.m. PT


What is changing?

Idaho has awarded a contract to Magellan Healthcare, Inc. who will take over managing behavioral health services and coordinating care for Medicaid and non-Medicaid members.

Who should I contact if I have questions?
  • If you have questions about your coverage, contact the phone number on the back of your insurance card.
  • For eligibility questions, contact the Division of Self-Reliance at 877-456-1233.
  • For general referrals, contact the Idaho CareLine at 2-1-1. 
  • For questions about the future Idaho Behavioral Health Plan or other questions, contact to connect with the Idaho Behavioral Health Plan Governance Bureau.
When will the changes happen?

Magellan will begin managing the IBHP on July 1, 2024.

How will I know if this change will affect me?

This change will affect all eligible Medicaid members. You will receive a letter telling you that you will be enrolled in a managed care organization (MCO). Magellan, as the MCO,  will mail you a welcome packet.

What is an MCO?

A managed care organization (MCO) is an organization that helps you manage your health. Idaho's new MCO for behavioral health is Magellan Healthcare, Inc. Magellan will help you get the services you need by coordinating care and providing behavioral healthcare services through a network of providers.

What behavioral health or non-Medicaid services are covered through the IBHP (or by the MCO )?

For questions about specific services that are covered in the IBHP, contact the number on the back of your insurance card. In general, covered services include mental health services and substance use disorder services. This can mean therapy services, recovery and support services, and crises services. You can learn more about services included in the Idaho Health Plan.