Behavioral Health

Information about the transformation of the behavioral health system in Idaho.

The Idaho Behavioral Health Plan (IBHP) offers a variety of outpatient, inpatient, residential, and crisis behavioral health services to Medicaid members in Idaho and other eligible members without Medicaid, managed by one managed care provider, Magellan Healthcare. 

The IBHP provides services for children and adults, based on medical necessity.

Magellan also manages the provider network for the Idaho Department of Juvenile Corrections.

Visit their website, https://magellanofidaho.com, for more information. 

In compliance with the Jeff D. Settlement Agreement, new and updated services have been formed for all children, including those with serious emotional disturbance (SED). Further, Medicaid obtained a 1915(i) State Plan Option to allow expanded income limits for children with SED, when their family would not otherwise qualify based on income. Through Expansion, all adults that obtain Medicaid eligibility are now eligible to receive behavioral health services through the IBHP, including adults with serious mental illness (SMI) or serious and persistent mental illness (SPMI). Members are always able to choose their provider within the Magellan Healthcare network and have the right to change their provider at any time.

Additional Resources

File a Complaint or Appeal
File a complaint, appeal a decision by Magellan Healthcare or request a fair hearing.
Magellan Healthcare Contact Information
Members
Magellan Healthcare is the managed care contractor for behavioral health benefits. Members can reach Magellan Healthcare 24 hours a day, 7 days a week by visiting their website or calling their toll-free number.

Phone
855-202-0973 (TTY 711)
Providers
Providers can contact Magellan Healthcare by phone 8 a.m. to 6 p.m. MT/ 7 a.m. to 5 p.m. PT, or learn more by visiting their website.


Phone
855-202-0983

Idaho Behavioral Health Plan (IBHP) Frequently Asked Questions

What changed in the new IBHP?

Idaho awarded a contract to Magellan Healthcare, Inc. to manage behavioral health services and coordinate care for Medicaid and non-Medicaid members beginning July 1, 2024.

Can I join the Magellan provider network?

If you would like to join Magellan's network or have questions, visit Magellan Healthcare’s website.

What behavioral health or non-Medicaid services are covered through the IBHP (or by Magellan)?

For questions about specific services that are covered in the IBHP, contact Magellan at 855-202-0973. In general, covered services include mental health services and substance use disorder services. This can mean therapy services, recovery and support services, and crises services. You can learn more about services included in the Idaho Health Plan Booklet or in Magellan’s Member Handbook. 

Providers can review the Magellan Provider Handbook and Magellan Rate Schedules , which describes the services and reimbursement rates that are covered through the IBHP. 

Can I review the IBHP contract?

To access the contract, please visit our Managed Care Providers webpage and click on “Idaho Behavioral Health”.

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