Prior authorizations that are not reviewed by Telligen should be faxed to the Medical Care Unit at 1 (877) 314-8779 on the Genetic Lab Request Form. Please, include proof of medical necessity with your request. Requests are only accepted by fax.
The status of a prior authorization request may be checked online at the DXC Technology portal under “Authorization Status”, using your NPI, or by contacting DXC Technology at 1 (866) 686-4272. If you have questions on a Denial, click on the Notes, which will explain the reason for the Denial, or ask the DXC Technology Customer Service Representative to read you the Notes in the Denial.
For other questions or general information, contact 1 (866) 205-7403.