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The Idaho Department of Health and Welfare takes complaints about child care providers very seriously. We want to make sure we act quickly and fairly when conducting our complaint investigations. We partner closely with local health districts, Child Welfare, IdahoSTARS and law enforcement to make sure we provide the supports needed to address issues and improve the quality of care in our state.

How do I file a complaint?

The easiest way to submit a complaint is by using the child care complaint form and submitting it to the Idaho 2-1-1 CareLine using our contact information below.

What happens next?

The information you provide will be reviewed to ensure the appropriate action is taken.
To follow up on a complaint, submit a Public Records Request to the Idaho Department of Health and Welfare. 

Idaho's Choose Safe Places Program helps ensure that early care and education programs are located in safe places, so that children aren't exposed to dangerous chemicals during their care. 

Child care providers should proactively consider possible sources of environmental exposure prior to committing to a location for a child care business. Early care and education facilities may be located in places where children and staff are exposed to harmful chemicals even if facilities meet current licensing regulations. New child care providers may be unaware if a proposed site is in a contaminated industrial building that was never cleaned up, or next door to a dry cleaner using harmful chemicals. This can put staff and children, who are more sensitive because they’re still growing, at risk of health problems.

The Choose Safe Places Program provides child care providers with a voluntary property checklist, which helps to identify and assess potential environmental risks when considering a site for a business. 

Learn more about the Choose Safe Places Program by reading the Partner Factsheet and Joint Factsheet. 

For more information or questions about Choose Safe Places, email csp@dhw.idaho.gov.