Promoting and protecting the health and safety of all Idahoans

Upcoming Changes for Dual Eligible Participants

The Idaho Department of Health and Welfare (IDHW) is joining the majority of states across the U.S to look for innovative solutions to coordinate benefits and improve healthcare options based on individual needs and preferences.

Introducing Idaho Medicaid Plus

The IDHW has implemented a new managed care program called Idaho Medicaid Plus (IMPlus). The program is for individuals eligible for both Medicare and Idaho Medicaid benefits. IMPlus is a single managed care source covering most Medicaid benefits. The IMPlus program  successfully launched in Twin Falls County on November 1, 2018.

Additional Counties are scheduled to be implemented as follows:

Effective April 1, 2019: Bonneville | Bingham | Bannock

Effective June 1, 2019: Bonner | Kootenai | Nez Perce

Effective August 1, 2019: Ada | Canyon

The IDHW is partnering with two Idaho health plans, Molina Healthcare of Idaho and Blue Cross of Idaho to administer the IMPlus plan. In addition to the plan covering most Medicaid services, each IMPlus member is assigned a care specialist who serves as the member’s health care advocate.

For questions about Idaho Medicaid Plus, please contact the IDHW beneficiary support specialist at 1(833) 814-8568 or by email at

Outreach Events

Upcoming Outreach Meetings!

Upcoming meetings for Dual Eligible Beneficiaries:

Upcoming meetings for providers:

Please join us to provide important feedback on how the new mandatory Medicaid program, Idaho Medicaid Plus (IMPlus) is going in Ada and Canyon counties. 

We are eager to have you share your experience with authorizations, claims submission, payment and the overall experience of providers.

There are two sessions offered for your convenience

Monday, September 23, 2019 @ 11:30 a.m.
Idaho Department of Health & Welfare
Targhee Conference Room
3402 Franklin Road, Caldwell

Friday, September 27, 2019 @ 11:30 a.m.
Idaho Department of Health & Welfare
Conference Room D-East
3232 Elder Street, Boise

It is important to register for this event and RSVP for lunch.  Please select the link below to register today!
(Hint:  Select Ctrl from your keyboard and you click on the button below to be taken to the registration page)

*These meetings are for Residential Assisted Living Facility providers, Personal Assistance Agencies, Skilled Nursing Facility providers, Behavioral Health providers, and others that serve dual eligible members.


Report Dual Eligible Complaints

We are happy to announce our new online Medicaid Complaints Submission website.  This website is specific to Medicaid participants receiving in home services and Dual Eligible members on Idaho Medicaid Plus and the Medicare Medicaid Coordinated Plan.

Just click on the link above and you can report a complaint or critical Incident.  Please note that all complaints reported are confidential.

Enrollment Documents

Participating Health Plans

Blue Cross of Idaho

Phone: (888) 495-2583
300 E Pine Ave
Meridian, Idaho 83642

Blue Cross of Idaho Outreach Events

Molina HealthCare of Idaho

1(866) 403-8293 (Prospective Member)
1(844) 239-4913 (Current Members)
1(844) 239-4914 (Provider Line)

950 W Bannock St., Ste. 1100
Boise, ID 83702

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