ICANS

Access to ICANS was granted to provider agencies in accordance with the Department of Health and Welfare, Division of Behavioral Health (DBH), and ICANS provider agency agreement.

06/28/2024 & 04/02/2024

What do I need to know?

The new Idaho Behavioral Health Plan (IBHP) is the framework for how behavioral health services for conditions such as mental health and substance use disorders are administered in Idaho. The new IBHP contract is structured differently than the previous one because a managed care provider, Magellan Healthcare, Inc., will manage behavioral health services for the Divisions of Behavioral Health and Medicaid. On July 1, 2024, Magellan will begin managing services for the IBHP. Magellan has their own system for CANS assessments.

What does this mean for me?

Effective July 1, 2024, DO NOT enter any CANS assessments for clients funded by the Division of Behavioral Health or Medicaid into the ICANS system. Providers will begin completing CANS assessments for these clients in Magellan’s system beginning 7/1/2024.  

Providers may continue to complete updated CANS assessments in the ICANS system for clients who ARE NOT funded by the Division of Behavioral Health or Medicaid through September 29, 2024. 

Beginning September 30, 2024, access to the ICANS system will be set to read-only for all agencies. The final termination date of the ICANS system will be made at a future date, and additional communication will be sent to all ICANS agency staff. 

Guidance:

Contact Magellan Health at IdahoProvider@MagellanHealth.com for information about becoming a Magellan network provider.

06/21/2024

- ISSUE RESOLVED - 

We have identified an issue in Mountain ICANS production site which is not allowing users to log into Mountain ICANS. We are currently working with FEI to resolve this issue. Currently we do not have an ETA of when the issue will be resolved. We greatly appreciate your patience as we try to resolve this issue.

Note: Pacific ICANS is working - there is no issue with logging into Pacific ICANS identified at the time.

ICANS TRAINING Site

ICANS Training Site

The ICANS Training site is accessible to users who want a safe environment (“a sandbox”) where they can have the freedom to experiment with using the system without compromising the information in the real (production) ICANS system. We encourage all ICANS users to use this site to test the ICANS and become familiar with the technology. For additional information, or to request access to the testing site, contact the Analytics & Automation Unit.

Required ICANS Partner and Provider Training 

This is a required training for all ICANS users. Training is divided into eight online training videos before being granted access to the ICANS system. 

• Introduction to the ICANS System
• Adding a client
• Consents & referrals: Creating a consent and referral to another agency
• Consents & referrals: Accepting referrals and linking consents from another agency
• Creating and signing a CMH CANS assessment
• ICANS episode management
• ICANS reports
• ICANS offline CANS assessment

New users must complete all eight training videos before being granted access to the ICANS system.

• New users must inform the agency’s ICANS administrator (AIA) upon completion of all required training.
• The AIA is the ICANS agency’s designated person who will notify the help desk and attest on a staff member’s behalf to the completion of the required training. The AIA must submit this through the Online Portal.
• AIA training is conducted via Webex and the schedule can be viewed under the calendar.

For CANS Certification information and training, please go to the Idaho TCOM Institute.

The Division of Behavioral Health's Analytics & Automation Unit provides or arranges for technical assistance in resolving difficulties in assessing and using ICANS.

Online Portal

Create an Online Portal Request to ask for assistance or to report an issue with ICANS.

• Can I use a verbal consent when completing the informed consent?
• Can I let someone use my ICANS log-in information?
• Who is responsible for gathering signatures on the ICANS informed consent? Is it the Department of Health and Welfare (DHW) or is each agency responsible?
• Is there a method of opting out of having data stored in ICANS?
• There is a cost for my agency to print the ICANS informed consent and the parent and child FAQs flyer. Will copies of these forms be provided to my agency?
• I signed the ICANS informed consent, why do I have to sign a release of information to share my child’s ICANS record with the community provider?
• Do providers have to keep a paper copy of the signed informed consent, or can we scan and upload it into our EHR?
• Are electronic signatures allowed on the informed consent?
• If a parent refuses to sign the consent for their child’s information to be put into ICANS (but will allow a CANS assessment), are providers still able to render services? The parent doesn’t want anyone to be able to “see” the ICANS.