WITS

Designating a New Agency WITS Administrator (AWA) for an Existing WITS SUD Agency

When designating a new AWA, the current AWA must submit a request through the Online Portal and attach the signed AWA User Information Form and the Idaho SUD WITS User Agreement (when applicable). Agency WITS Administrator (AWA) Training are scheduled on the SUD WITS Calendar (under the accordion header "Calendar"). 

No new SUD Provider agencies are being added to WITS.

Date: 6/16/2026

About: WITS Sunsetting Reminder for SUD Providers - Key Date and Next Steps

What do I need to know?

WITS, which is required for Idaho Department of Corrections (IDOC), Idaho Department of Juvenile Correction (IDJC), and Idaho Supreme Court (ISC) funded clients, and is also used by other private providers on their own accord, will begin the sunsetting process on July 1, 2026. At that time no new clients or any other information should be entered into WITS except for encounter notes used to bill IDOC, IDJC, and/or ISC. Providers who are billing IDOC, IDJC, and/or ISC will have until July 30th to complete their batching and billing.

All Substance Use Disorders (SUD) providers who currently use WITS will need to switch to their own Electronic Health Record (EHR) system by July 1, 2026.

What does this mean for me?

Important Dates

• June 30, 2026: Last day for any new clients to be added to WITS.

• July 1, 2026: SUD providers will use their own EHR system.

• July 30, 2026: All WITS billing must be billed and batched by end of business July 30, 2026.

• July 31, 2026: All community providers will have read-only access to WITS until September 30, 2026

• October 1, 2026: WITS will no longer be available to community providers or partners.

For IDJC, IDOC, and ISC Funded Clients:

You are to continue using WITS until June 30, 2026 to enter all activities in WITS for IDJC, IDOC, and ISC funded clients. 

Starting July 1, 2026, no new clients no new clients or other information should be entered into WITS except for encounter notes used to bill IDOC, IDJC, and/or ISC for services rendered up to June 30, 2026.

You will have until July 30, 2026 to get all encounter notes entered, released, billed and batched for processing.

All SUD providers who currently use the WITS system will need to switch to a new EHR system by July 1, 2026.

If you are using WITS for any clients other than those funded by IDOC, IDJC, and ISC then, it is highly recommended to get your own EHR system. Even though you can keep using WITS for a while, it’s best to start looking for your own EHR system. This way you’ll have a smooth transition when WITS access ends October 1, 2026.

All SUD Providers who currently use WITS:

The Agency WITS Administrator (AWA) or agency owner is highly encouraged to complete the Idaho WITS Data Reports Request Form for SUD Provider Agencies.

The Idaho WITS Data Reports Request Form for SUD Provider Agencies section to identify what type of WITS data report your agency would like to have for your client record retention. The WITS data will be from, at most, the last 10 years of information for your agency. Please identify whether you need client data, billing data, both client and billing data, or no data on the form.

These reports will not be pulled until after 07/30/2026 to ensure the agency has all information completed in WITS.

Agencies who are no longer using WITS, but are receiving this email:

Please have your Agency WITS Administrator (AWA) or agency owner contact us to notify us that your agency is no longer actively using WITS. If your agency has not been closed in WITS and no longer intends to use the system, please have the AWA or Agency owner complete the Idaho WITS SUD Agency Withdrawal Form.

The Idaho WITS SUD Agency Withdrawal Form has a section to identify what type of WITS data report your agency would like to have for your client record retention. The WITS data will be from, at most, the last 10 years of information for your agency. Please identify whether you need client data, billing data, both client and billing data, or no data on the form.

Once received, the DBH Analytics & Automation Unit will work on shutting down your WITS agency and WITS staff member accounts. The two designated contacts will retain read-only access for WITS record access until October 1, 2026

Guidance

Agencies who currently use WITS:

Please have the AWA or Agency owner complete the Idaho WITS Data Reports Request Form for SUD Provider Agencies. 

1. Complete and fill out the Idaho WITS Data Reports Request Form for SUD Provider Agencies. Select the type of WITS data report(s) you would like or initial "No Reports Needed" if you do not need any WITS data reports(s).
2. If you select the type of WITS data reports(s) you would like, designate up to two staff members who we will reach out to give permission to access the stored data site for them to download the requested WITS data report(s). 
3. Once the Idaho WITS Data Reports Request Form for SUD Provider Agencies is completed, please send an email to idautomationhelpdesk@dhw.idaho.gov and attach the form to the email.
4. Based on your response about the WITS data reports, we will reach out to the two designated contacts to set up the stored date site access for them to download the requested WITS data reports.

For agencies no longer using WITS at this moment but received this email:

If your agency has not been closed in WITS and no longer intends to use the system, please have the AWA or Agency owner complete the Idaho WITS SUD Agency Withdrawal Form.

1. Complete and fill out the Idaho WITS SUD Agency Withdrawal Form. Designate up to two contacts with WITS accounts that will retain read-only access to WITS for your agency to access and retrieve records for your agency.
2. Select the type of WITS data report(s) you would like or select “No Reports Needed” if you do not need any WITS data reports(s).
3. Once the Idaho WITS SUD Agency Withdrawal Form is completed and signed, please send an email to idautomationhelpdesk@dhw.idaho.gov and attach the form to the email.
4. Based on your response about the WITS data reports, we will reach out to the two designated contacts to set up the stored date site access for them to download the requested WITS data reports.

• If we are unable to reach your designated contacts, your agency’s WITS data reports will be securely stored for 10 years from your agency closure date. After 10 years, the WITS data reports for your agency will be destroyed.

SUD Provider Billing and Batching Video:

The SUD Provider Billing and Batching video covers using the encounter list, viewing the claim item list, changing the status of claim items, rejecting a claim item, creating batches, removing claim items from a batch, submitting batches to the payor, reprocessing a batch, viewing the payment list, payment application, and viewing claims on the EOB Transaction List.

SUD Provider Billing and Batching Video

WITS Training Site: 

Idaho WITS Training Site

If you have any questions about this process, contact the Analytics & Automation Unit via the Online Portal or by email.

The Division of Behavioral Health Analytic & Automation Unit provides or arranges for, technical assistance in resolving difficulties in accessing and using WITS.

Online Portal:

Log into the Online Portal for assistance or to report an issue with Idaho WITS.