Idaho Web Infrastructure for Treatment Services (WITS) is an Electronic Health Record (EHR) system owned and operated by the Division of Behavioral Health (DBH). The system is available for use by various entities, including but not limited to, the Idaho Supreme Court (ISC), Idaho Department of Correction (IDOC), Idaho Department of Juvenile Corrections (IDJC), and Substance Use Disorder (SUD) treatment and recovery support services providers. DBH's Analytics & Automation Unit provides or arranges technical assistance in resolving difficulties in assessing and using Idaho WITS.
Accessing WITS
Select the production site in the time zone where your agency/facility is located. This may be different from the time zone in which the client lives.
Providers of Substance Use Disorder (SUD) Services
Accessing WITS
Access to WITS is granted to provider agencies in accordance with the provider agency agreement with Department of Health and Welfare's Division of Behavioral Health.
Sunset of the WITS System for SUD Providers
WITS, which is required for IDOC, IDJC, and ISC funded clients and also used by other private providers on their own accord, will begin the sunsetting process on July 1, 2026. At that time no new clients or any other information should be entered into WITS except for encounter notes used to bill IDOC, IDJC, and/or ISC. Providers who are billing IDOC, IDJC, and/or ISC will have until July 30th to complete their batching and billing.
All SUD providers who currently use WITS will need to switch to their own EHR system by July 1, 2026.
Starting July 31, 2026, SUD providers will have read-only access to WITS until September 30, 2026. On October 1, 2026, WITS will no longer be available for use. The DBH Analytics & Automation Unit will work with SUD provider agencies' designated contacts to provide their requested WITS client and/or billing data reports after the agency is closed in WITS.
If your agency is no longer using WITS and is not contracted with IDOC, IDJC, and/or ISC to work with their clients, please complete and submit the Idaho WITS SUD Provider Withdrawal Form to deactivate your agency within WITS.
For additional information, please review the April 24, 2025 WITS Sunset for SUD Providers Bulletin and the WITS Sunset FAQ for SUD Providers.
Need help with Idaho WITS?
Forms and documents
Designating a New Agency WITS Administrator (AWA) for an Existing WITS SUD Agency
When designating a new AWA, the current AWA must submit a request through the Online Portal and attach the signed AWA User Information Form and the Idaho SUD WITS User Agreement (when applicable). Agency WITS Administrator (AWA) Training are scheduled on the SUD WITS Calendar (under the accordion header "Calendar").
How to Obtain WITS Access for a New SUD Provider Agency
Access to WITS is granted only to approved Substance Use Disorder (SUD) providers. An approved provider is a Substance Use Disorder (SUD) Treatment or SUD Recovery Support Services (RSS) provider who is approved by ISC, IDOC, or IDJC.
After ISC, IDOC, or IDJC submits the request to add a new agency, the Analytics and Automation Unit will email the new provider agency's point of contact a packet containing information, instructions, and WITS set-up forms.
Once the new provider agency's point of contact submits the completed and signed WITS Agency set-up packet, at least 2 staff members must attend the required WITS Trainings for SUD Treatment Providers or SUD RSS Providers within 30 calendar days. New SUD Treatment Provider WITS Trainings are scheduled once a month under the accordion header "Calendar". SUD Treatment Providers will need to register for the trainings to attend New SUD Treatment Provider WITS Trainings Part 1 and Part 2. SUD RSS Provider training will be scheduled per agency base.
At least one designated Agency WITS Administrator (AWA) must attend the required AWA training within 30 calendar days. The required AWA Training covers how to create staff accounts and to submit the required documentation to the Analytics & Automation Unit through the Online Portal. All other WITS staff accounts for the Provider Agency will be completed by the AWA.
Upon verification of a minimum of two (2) staff members attending the required WITS trainings within the past 30 calendar days, WITS set-up for the Provider Agency, Facility, and Agency WITS Administrators (AWAs) will be completed within five (5) business days.
As of 12/12/2025, no new announcements in the past 6 months.
| Event | Date & Time | Details |
|---|---|---|
| Christmas Holiday Season | Wednesday to Friday – December 24, 2025 to December 26, 2025 All Day Each Day | HELP DESK CLOSED |
| New Year's Day - Holiday | Thursday – January 1, 2026 All Day | HELP DESK CLOSED |
| Martin Luther King Day - Holiday | Monday – January 19, 2026 All Day | HELP DESK CLOSED |
| All DBH Staff Meeting | Tuesday – January 13, 2025 11:00am – 12:30pm MT | HELP DESK CLOSED |
| Scheduled Outage | Saturday - December 20, 2025 4:00am – 8:00am MT | WITS Offline |
| Scheduled Outage | Saturday - January 17, 2026 4:00am – 8:00am MT | WITS Offline |
New SUD TX Provider Trainer: Krista Edge | Wednesday – December 17, 2025
| Registration is required! Click here to register for the December 17, 2025 New Note: Registration emails may be sent to your junk/spam mail folders. |
AWA Training Trainer: Krista Edge | Tuesday – December 23, 2025 2:00pm – 4:00pm MT | Registration is required! Click here to register for the December 23, 2025 AWA Training! Note: Registration emails may be sent to your junk/spam mail folders. |
New SUD TX Provider Trainer: Krista Edge | Tuesday – January 7, 2026
| Registration is required! Click here to register for the January 7, 2025 New Note: Registration emails may be sent to your junk/spam mail folders. |
AWA Training Trainer: Krista Edge | Tuesday – January 13, 2026 2:00pm – 4:00pm MT | Registration is required! Click here to register for the January 13, 2026 AWA Training! Note: Registration emails may be sent to your junk/spam mail folders. |
New SUD TX Provider Trainer: Krista Edge | Thursday – January 22, 2026
| Registration is required! Click here to register for the December 17, 2025 New Note: Registration emails may be sent to your junk/spam mail folders. |
AWA Training Trainer: Krista Edge | Thursday – January 29, 2026 10:00am – 12:00pm MT | Registration is required! Click here to register for the January 13, 2026 AWA Training! Note: Registration emails may be sent to your junk/spam mail folders. |
SUD Provider Required Training Lists:
Required WITS Trainings for SUD AWAs
Required WITS Trainings for SUD RSS Providers
Required WITS Trainings for SUD Treatment Providers
SUD Provider Billing and Batching Video:
The SUD Provider Billing and Batching video covers using the encounter list, viewing the claim item list, changing the status of claim items, rejecting a claim item, creating batches, removing claim items from a batch, submitting batches to the payor, reprocessing a batch, viewing the payment list, payment application, and viewing claims on the EOB Transaction List.
SUD Provider Billing and Batching Video
WITS Training Site:
If you have any questions about this process, contact the Analytics & Automation Unit via the Online Portal or by email.
The Division of Behavioral Health Analytic & Automation Unit provides or arranges for, technical assistance in resolving difficulties in accessing and using WITS.
Online Portal:
Log into the Online Portal for assistance or to report an issue with Idaho WITS.
| CONTACT | Phone NUMBER | ||
|---|---|---|---|
| IDAHO DEPARTMENT OF HEALTH AND WELFARE | Analytics & Automation Unit Mon. - Fri. 8:00 am - 5:00 pm MST | idautomationhelpdesk@dhw.idaho.gov | 208-332-7316 (Voicemail Only) 844-726-7493 (Voicemail Only) |
| IDAHO DEPARTMENT OF CORRECTION | Dusty Orr | dorr@idoc.idaho.gov | 208-672-3436 |
| IDAHO DEPARTMENT OF JUVENILE CORRECTION | Haley Myers | haley.myers@idjc.idaho.gov | 208-577-5415 |
| IDAHO SUPREME COURT | Kim Woods | kwoods@idcourts.net | 208-947-7455 |
| MAGELLAN HEALTH | IdahoProvider@MagellanHealth.com | 855-202-0973 |