SSI/SSDI Outreach, Access and Recovery (SOAR)

SSI/SSDI Outreach, Access and Recovery (SOAR) is an approach that helps states increase access to mainstream benefits for people who are homeless or at risk of homelessness through:

  • Training of case managers using the SOAR online course - The course uses a fictional applicant to teach techniques that will improve the quality and completeness of any application for SSI/SSDI. 
  • Strategic planning meeting(s) bring key state/local stakeholders together to collaborate, agree upon a SOAR Process for the submission and processing of SSI/SSDI applications, and develop an action plan for the implementation of their SOAR Program (e.g. Social Security Administration (SSA) and Disability Determination Services (DDS); Division of Behavioral Health, and Department of Corrections leadership; and community homeless, health, and behavioral health providers).
  • Technical assistance to states and communities including support for action-plan implementation, training observations with feedback, and assistance with tracking outcomes to document success and help access additional resources.

Overview of SOAR in Idaho

"We estimate that in 2018 alone, SSI/SSDI for the individuals served by SOAR brought over $406 million into the economies of participating states and localities." - SOAR TA Center


  • Nationally, about 28 percent of those who apply for these benefits without using the SOAR process are approved on initial application. Appeals take an average of one year to complete without using the SOAR process.
  • During 2018, 55 percent of initial Idaho SOAR applications were approved in an average of 79 days. On appeal, 37 percent were approved with an average of 210 days to decision. 

If you would like to know if you are on the Idaho SOAR case manager list or to update your information, please email

SOAR training

SOAR training is conducted through an online course. To become an Idaho SOAR case manager, you must attend an online course review session, including Idaho-specific fundamental training after completing the online course. For more information on SOAR trainings, email  

The online course is time intensive; course completion takes 16-20 hours. While enrollees can complete the course as a team, all submissions must be independent. Enroll Now!

SOAR Online Application Tracking

The SOAR Online Application Tracking (OAT) system is available to anyone who has been SOAR trained. It is a simple-to-use data system that helps to assess the need in Idaho for many assistance programs and may help find funding to be used for SOAR activities.

SOAR data tracking form 

Please email or view the OAT website if you have any questions.